ORDER PROCESSING

All Zayrah orders are packed and dispatched from Adelaide, South Australia.

Orders are processed within 1–3 business days after your order has been placed.

Business days exclude weekends and public holidays.

During busy periods, new releases, sales, or public holidays, processing times may be slightly longer. We appreciate your patience during these periods.

AUSTRALIAN SHIPPING

Zayrah currently ships Australia-wide only.

We do not currently offer international shipping.

Shipping Options

Standard Shipping — $9 AUD
Estimated delivery: 3–7 business days

Express Shipping — $12 AUD
Estimated delivery: 1–3 business days

Free Standard Shipping is available on Australian orders over $100 AUD.

Delivery timeframes begin once your order has been dispatched and are estimates only.

ORDER TRACKING

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

Please allow some time for the tracking information to update after receiving your dispatch confirmation.

SHIPPING DELAYS

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier and may occasionally be affected by circumstances outside Zayrah's control.

This may include:

• Postal delays
• Severe weather
• Public holidays
• High-volume periods
• Other disruptions to the delivery network

While we will do our best to assist with any shipping concerns, Zayrah cannot guarantee delivery within the estimated timeframes provided.

LOST, STOLEN OR MISSING PARCELS

If your tracking information indicates that your parcel has been delivered but you cannot locate it, we recommend checking:

• Around your property
• With other members of your household
• With your neighbours
• Any safe locations where the carrier may have left the parcel

If the parcel is still missing, please contact the relevant shipping carrier and notify us at zayrahthelabel@gmail.com so we can assist where reasonably possible.

Zayrah is not responsible for parcels that are lost or stolen after they have been confirmed as successfully delivered to the address provided at checkout.

This does not affect any rights you may have under applicable Australian Consumer Law.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for ensuring that all shipping information entered at checkout is correct.

If you notice an error in your shipping address, please contact us at zayrahthelabel@gmail.com as soon as possible.

We will do our best to update the address if your order has not yet been dispatched.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

If an order is returned to Zayrah because an incorrect or incomplete address was provided, the customer will be responsible for any additional shipping costs required to resend the order.

QUESTIONS ABOUT YOUR ORDERS

For any shipping or delivery enquiries, please contact us at:

Email: zayrahthelabel@gmail.com

Please include your order number in your email so we can assist you as quickly as possible.