Refund policy


30-DAY RETURNS

We accept eligible returns within 7 days of receiving your order.

Returns may be requested for reasons including:

  • Incorrect size or fit

  • Preference for another item

RETURN ELIGIBILITY

To be eligible for a return, your item must be:

  • Unworn and unused

  • Unwashed

  • In its original condition

  • Returned with all original tags attached

Items that show signs of wear, washing, damage, alteration, or use may not be accepted for a change-of-mind return.

HOW TO REQUEST A RETURN

Please contact Zayrah before sending any item back.

You can contact us through:

Email: zayrahthelabel@gmail.com
Instagram: @zayrahthelabel

Please include:

  • Your order number

  • The item you wish to return

  • The reason for the return

Do not send a return before contacting us.

Once your return has been approved, we will provide you with the relevant return instructions and return address.

EXCHANGES

We offer direct exchanges on eligible items within a 30-day return period, including exchanges for a different size.

Exchange items must meet the same return conditions outlined above.

Exchanges are subject to stock availability.

If your requested item or size is unavailable, we can discuss the available alternatives or arrange a refund where applicable.

For change-of-mind or sizing exchanges, the customer is responsible for:

  • The cost of returning the original item to Zayrah

  • Any applicable postage associated with the exchange

RETURN CHANGES

For sizing or preference returns, customers are responsible for return shipping costs.

We recommend using a trackable shipping service when returning your order.

Zayrah cannot be responsible for a return parcel that is lost before it reaches us.

If your return is approved for a refund under our 30-day return policy, the original shipping charge paid on your order will also be refunded.

SALE ITEMS

Items purchased on sale or at a discounted sale price are final sale and cannot be returned or exchanged for change of mind or incorrect sizing.

This does not limit any rights or remedies you may have under Australian Consumer Law if an item is faulty, damaged, incorrectly described, or otherwise fails to meet applicable consumer guarantees.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order when you receive it.

If you believe you have received an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible.

Email: zayrahthelabel@gmail.com
Instagram: @zayrahthelabel

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos and/or videos showing the fault, damage, or incorrect item

If Zayrah has sent a faulty, damaged, or incorrect item, we will cover the reasonable costs associated with resolving the issue, including applicable return shipping costs.

Depending on the circumstances and your applicable rights, an appropriate remedy may include:

  • Replacement

  • Exchange

  • Repair

  • Refund

REFUNDS

Once we receive and inspect an eligible return, we will notify you regarding the outcome of your return.

If approved, your refund will be issued to your original payment method.

Please note that after Zayrah processes a refund, your bank or payment provider may require additional processing time before the funds appear in your account.

Where applicable under our 30-day return policy, the original shipping fee paid with your order will also be refunded.

AUSTRALIAN CONSUMER LAW

Our voluntary returns policy operates alongside your rights under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict, or modify any consumer rights or remedies that cannot legally be excluded.

Consumer guarantees may apply where, for example, goods are:

  • Faulty
  • Unsafe
  • Not as described
  • Not performing as they reasonably should

Your rights and available remedies will depend on the circumstances and applicable law.