Privacy policy

INFORMATION WE COLLECT

When you interact with Zayrah, we may collect personal information including:

Your full name
Email address
Phone number
Shipping and billing address
Order and purchase information
Account information
Information you provide when contacting us
Information required to process or fulfil your order

Our website may also automatically collect certain technical information when you browse or use the site, such as:

Device and browser information
IP address
Information about how you interact with the website

Some of this information may be collected automatically through Shopify and technologies such as cookies.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process, fulfil, and deliver your orders
Process payments and transactions
Create and manage your Zayrah customer account
Provide order confirmations, tracking information, and other important updates
Respond to questions, requests, or customer service enquiries
Prevent or identify fraudulent or unauthorised transactions
Maintain and improve the operation and security of our website
Comply with applicable legal and regulatory requirements

We will only use your personal information for purposes reasonably connected with operating Zayrah and providing our products and services.

PAYMENTS

Zayrah may accept payment methods including:

Credit or debit cards
PayPal
Afterpay
Other payment options that may be made available through our checkout

Payments are processed through Shopify and/or the relevant third-party payment provider.

Zayrah does not directly store your complete credit or debit card details.

Payment providers may collect and process information necessary to complete your transaction in accordance with their own privacy policies and terms.

SHOPIFY

Our online store is hosted through Shopify.

Shopify provides the ecommerce platform that allows us to offer and sell our products online.

As part of providing these services, Shopify may process certain personal and technical information relating to customers and website visitors.

Shopify's handling of personal information is subject to its own privacy practices and policies.

CUSTOMER ACCOUNTS

Customers may have the option to create an account with Zayrah.

When you create or use an account, we may collect and process information necessary to:

Maintain your account
Identify you
Display relevant order information
Provide account-related features

You are responsible for maintaining the confidentiality and security of your account credentials.

SHIPPING AND AUSTRALIA POST

Zayrah currently uses Australia Post to deliver orders.

To fulfil and deliver your purchase, we may provide Australia Post with information reasonably necessary to complete the delivery, such as:

Your name
Delivery address
Contact details
Relevant order or delivery information

Australia Post handles this information in accordance with its own privacy practices.

COOKIES AND AUTOMATIC INFORMATION

Our Shopify website may use cookies and similar technologies that are necessary for the website to operate and provide features such as:

Shopping cart functionality
Checkout
Account access
Security
Site preferences

Shopify may also automatically collect certain information relating to your use of the website.

You may be able to manage or disable certain cookies through your browser settings.

However, disabling cookies may affect the functionality of some parts of the Zayrah website.

SHARING YOUR INFORMATION

Zayrah does not sell your personal information.

We may share personal information with third parties where reasonably necessary to operate our business and provide our services.

This may include:

Shopify
Payment providers such as PayPal and Afterpay
Australia Post
Service providers that help operate or secure our website
Government, regulatory, or law enforcement authorities where required by law

We only share information where necessary for legitimate business purposes, to provide a service you have requested, or where otherwise permitted or required by law.

PROTECTING YOUR INFORMATION

We take reasonable steps to protect personal information from:

Misuse
Loss
Unauthorised access
Modification
Disclosure

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

ACCESSING OR CORRECTING YOUR INFORMATION

If you believe that personal information we hold about you is incorrect, or you would like to request access to or correction of your personal information, please contact us at:

Email: zayrahthelabel@gmail.com

If you have a Zayrah customer account, you may also be able to update certain information directly through your account.

RETENTION OF INFORMATION

We may retain personal information for as long as reasonably necessary to: